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Creative Memories Bankruptcy and you

Sharing photo album with friends

Sharing your story with friends – priceless!


I have been a Creative Memories Consultant for almost 8 years now.  When I heard Creative Memories was in Chapter 11 and looking to reorganize I was not all that worried.  The way photos are taken and shared has changed.  The company that reinvigorated scrapbooking needs to change with it.  The one thing that hasn’t changed is the mission, preserving people’s memories and putting a photo album in the lap of every child.  This was why I started and why I will continue to help you tell your stories with your pictures in the future.  They have a profound impact on your family!

What I thought was just something that was for helping adoptive families build confidence, self-esteem, bonding, and open opportunities for conversation, turns out to be true for all children according to Dr. Kenneth Condrell, Ph.D.  My boys benefit from having photo albums/books, pictures on the walls, calendars and posters that celebrate our family and their stories.  How can I not continue to provide that?

How can Creative Memories fulfill that mission when what they currently offer is so overwhelming to people who are busy and can barely get their pictures off their phones or cameras and onto their computers?  They simplify!  That is what Creative Memories is in the process of doing.  In order to do that, they must finish off what is currently in their product line to make room for the new.  What this means for anyone who has used their products is you need to look at what you have not finished and figure out what you still need in order to complete that album or project, and get it now.  None of the current products will move forward in their current form.  Everything is currently “while supplies last.”  With court approval, there will be a period in July for people to order albums, pages and page protectors that Creative Memories will produce on demand, but no extras!

If you are a person who loves paper crafting and decorative scrapbooking, now is the time to get those tools and embellishments while supplies last.  I have things on my shelves and you can order from my CM website.  I am here to help you figure out what you will need to complete any albums or projects you still have lingering around.  You can help me by telling anyone you know who has used Creative Memories products and have them contact their consultant or me.

Regardless of what happens with Creative Memories, Susan and I will be here to help you organize, archive and enjoy your photos for years to come.  As Personal Photo Organizers we are committed to helping you tell your stories.  If you have questions or need our help, feel free to comment below or contact us via email or phone.

About Philip Griffith

I am a Certified Personal Photo Organizer. I love helping people tell their stories using photos and memorabilia. I grew up with photos and home movies always being shown and shared as part of normal family life. When we adopted our first son, I wanted to make a lifebook for him. I've been telling our family stories with photos ever since.

13 Comments
  1. Thanks for the information! I was wondering exactly what was going on. I love their products and will take a look at what I have and see what I need!

    • I’m looking forward to see what comes out in the fall, but for now I’m working on getting my current projects supplied so I know I can finish them.

  2. Please help me if you can.
    I was advised by my consultant Debbie Marie about stocking up – which I did right away. However, I have the 11X14 Pic-Folio album for about 2 years which I had planned for a Travel book. I had no idea that CM had pocket pages for this album – Yesterday, I called CM after holding 25 mins I was told by Ben that they still had them – he told me to order online.
    Immediately I went on line – put in for 1 pack – not available.
    I then called CM back – on hold for 55mins – they confirmed they are no longer available Please help me find just 1 pack!

    • Sandra, Are you talking about the Large Pocket pages that let you put larger than 4×6 paper and photos in? Email me through the website.

  3. I am very sad about this situation. I have scrapbooked with CM exclusively since about 1994. I have completed 18 large albums and several small ones. My friend and I get together every week to scrapbook. All I would ask is that the company keep the albums, pages and page protectors. It is a wonderful system and I can’t imagine not being able to continue making these wonderful records of our lives!

  4. I am currently working on a digital photo book and was wondering if the digital center will be gone after all of the re-structuring? It takes me a long time to build a family photo book and if I won’t be able to order the book in the future, I may as well stop making my book. Do you know how long they will still be printing photo books? Thanks for your help!

  5. So, they won’t even be selling their tools like their cutter or the shapes with the blades? Which means we also won’t be able to get replacement blades?

    • Unfortunately Barbara that is true. I have been looking to see if there is anything that would work, but so far I haven’t found any substitutes. I have some tools in stock, but no blades :(

      • Wow, that stinks, I just finally got all the shapes, and then in May, I bought a set of shapes, the mat and blades for my Aunt for her birthday. Now, she is hooked on them, but I have to tell we can’t get any replacement blades. I have been a loyal customer of Creative Memories for years, but kind of bummed they won’t at least carry replacement blades or something else that would work. Oh well, guess I will have to find another template system that works

  6. I love the coversets/pages/page protectors and tape. I have tried other brands and quite frankly, they are not the quality CM is. I do hope they keep those as well as offer replacement blades for items that have already been purchased. I am told they are all out of page protectors and pages. Those I desparately need. Any chance they will continue those items?

    • Tamara, as far as I know the coversets/pages/page protectors and tape will not be the same in November. I am hopeful that there will be something of the same high quality and have been told I will hear about those new options sometime in late September, early October. If you need pages and page protectors for your current coversets, I can look for them, but can’t guaranty I will be able to find them. Send me an email with what you are looking for.

  7. I have been on hold for over 1/2 hour with customer service. I need an activation code for my software that I had to download once again after my computer’s hard drive blew. Are they still in business?

    • Martie,
      Yes they are still there, but have had a really busy weekend with some technical difficulties. If it has been over 6 months since you last activated the software, you should be able to use the original activation code that came with the software. If that doesn’t work, then try calling again.

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