Call Us: 339-707-5113

Creative Memories Bankruptcy and you – Update

Creative Memories Closing with Important Dates for you

It’s official, Creative Memories announced that it will close its doors on August 31st and release all its consultants as of September 1st.  Then on November 1st a new brand with new photo products will start.

Here is what YOU need to know for getting your current projects done with the CM products you want:

July 31, 2013

The Last Chance Orders for select albums, pages, page protectors and frosted tape runner refills ends Wednesday, July 31st!  If you need any of these items, NOW is the time to order them as they will only make what is ordered.  Contact me today if you need any of these items to finish a project or set of albums!


August 21, 2013

Last day to order online!  Any While-Supplies-Last products can be ordered on my website up until August 21st.  This is also the last day to use any Rewards Club Credits or other coupons you may have.  After that you can contact me to order what is still available, or see what I have in stock.

For digital customers who want digital artwork, this is the last day to purchase and download that artwork!  This is also the last day to download any artwork you have previously purchased that is stored on your account.  It is important that you have a copy of all your digital artwork, activation codes and program files backed up.

You will be able to order digital products at the Creative Memories Digital Center through the end of August.  I will know more about digital printing moving forward shortly.  It does look like PSG Photo Solutions will have options for printing that may be fairly seamless, but more on that later.


August 31, 2013

This is the last day of Creative Memories.  It will be just shy of 8 years since I started helping people preserve their photos and stories.  I will be sad to say good bye to Creative Memories.  There are tools that I love and will continue to use.  I will miss my fellow CM consultants more than anything else.  I look forward to continuing my relationship with all of my customers and clients through PSG Photo Solutions!


November 1, 2013

A new brand with new photo products will begin.  I will be looking at this new vendor to see if PSG Photo Solutions will offer their products.  I expect them to be the same high quality that made Creative Memories an industry leader in photo preservation.  Technology has changed.  How we use and view photos has changed.  I am looking forward to see what innovations have been inspired by all this movement.


As CM departs, please know that PSG Photo Solutions is here and will continue to help you tell your stories!  As members of the Association of Personal Photo Organizers (APPO), we have a number of vendor options open to us.  We will be evaluating those to choose what we consider the best for our clients.  In the meantime, we don’t want anyone to miss getting the retiring Creative Memories products that they may need or want, while they can get them.  Check the dates above and contact us if you need help or have any questions.  We are here for you.

About Philip Griffith

I am a Certified Personal Photo Organizer. I love helping people tell their stories using photos and memorabilia. I grew up with photos and home movies always being shown and shared as part of normal family life. When we adopted our first son, I wanted to make a lifebook for him. I've been telling our family stories with photos ever since.

  1. Thanks for the updates. Need to look at artwork some more.

  2. Philip thank you for this update. I am not a consultant but appreciate how this must be challenging for anyone who is. I have always appreciated the guidance and support I received from my CM consultant. And have loved Creative Memories digital organizing tools. It is comforting to know they will be moving forward with a new brand. I look forward to seeing what new and exciting products they have to offer!

    • Thank you Daina. This has been a busy summer without all the added challenges of losing photo organizing, albums and display products that have served my clients and me very well for the last 8 years.

  3. Sad to see this happen! But there are so many wonderful options available now – I’m sure it is comforting for people to know that you will be able to continue to handle their needs!

    • Thanks Michelle. I always enjoy your blog and seeing some of the great photo related products you review. I have been very busy this summer with new and old clients getting photos scanned and organized. I’m looking forward to the next phase when many of them will have us create books or slide shows to share their stories.

  4. I’ve been watching this through your blog, so I appreciate the update. Sad to see the company have to file bankruptcy since they kicked off the whole scrapbooking industry as we know it today. Corporate evolution…that’s what it’s all about. Blessings to you as you move forward with your business and continuing the wonderful work you started 8 years ago in photo preservation.

    • Thank you Stacy. How and why we take photos has changed as well as how we share those images. Companies have to change and keep up with the changing technology as well. That is one of the reasons I love being a member of APPO. I get to hear the latest trends in the photo industry so I can help my clients with what is happening right now. I look forward to the next 8 years and beyond.

  5. Phil: we are so saddened at the closure of CM. I have been scrapping with a great group of women who come together to scrap. we love CM products tools, and lay outs. could you help me find the Racking System # 642762 so I may hang my 12 x 12 file folders on. I just purchased the Daisy wheeled cart from our CM leader. this would be so great to purchase. keep us updated. thank you so much

  6. Hi,
    I searched to see if the new company launched today and could not find anything. You?

  7. The new company is called Ahni & Zoe by Creative Memories.

  8. I have a few digital CM scrapbooks that are almost complete, Can I still upload them and have them printed?

    • Mindy,

      Panstoria is supporting the StoryBook Creator software and does have printing. You will need to update your software (check in the lower left corner of the Welcome screen). You should then be able to print to the Panstoria Printshop.

  9. I have a new computer and after much trouble was able to move my memory vault with 2000+ photos over to it. Problem is each time I sign onto Memory Manger I have to go through a whole initial several steps passing through several screens and alway re-submitting my product serial number. Where can I get some technical support on my Creative Memories program?

    • I’m at a loss, I also just had to backup my computer and took it back to factory. I went to re-install everything and that’s when I found out CM filed bankruptcy. I have so many content CD’s and I keep getting a 404 error every time I try to go back in Story book creator…. I feel duped.

  10. Hello,
    I have been doing an annual family photo album for quite a few years now. I work on the album on my Storybook throughout the year, and then after New Year’s, I finalize and order my book. I had no idea that CM was going bankrupt. What do I do now? I have been calling their help line for over a week and it’s always busy. It’s way too much work to ditch.

  11. Where might I find two 8×8 CM Albums,four sets of white 8×8 pages and four sets of 8×8 page protectors ? If the above can’t be found,would be interested in trying to find two 7×7,Red and Black Album that has Mickey Mouse’s head on it !! It retailed for $21.00 !! If two Mickey 7×7 albums could be found,that would not only Awesome/Amazing but I would love to try and find 4 sets of 7×7 white pages and 4 sets of 7×7 page protectors !! I had NO idea that CM went out a year ago !! I wish that I had known !!

  12. So does this mean all my stuff on CM photo center is gone? And the per-ordered prints? Ok how and where do I get them back or my money back?


Thumbtack Best Pro of 2015

Keep in Touch

Email Newsletter icon, E-mail Newsletter icon, Email List icon, E-mail List icon Sign up for our newsletter:

Recent Blog Articles

Hide me
Sign up below to join my eNewsletter and receive a free report on 5 Tips for Organizing Your Photos!
Sign up for our Email Newsletter
Show me